For a decade, Arneca is following the major CRM implementations, and Arneca Architects are employed in a number of them. Our experience is, most of the CRM projects are not able to deliver the expected results, either due to the gap between what has been delivered and what has been required by the business or due to mismanaged projects.
There are a few important points that would make sure that most of the CRM projects can success:
1- CRM is not a technology but a Organizational Behavioral Change that ll departments should adapt and execute. If Organization is not ready, CRM Projects will not succeed.
2- Siebel is not a development tool, but a packaged system available for configuration. Existence of a Siebel Architect is a must to be able to make sure the right configuration is done, rather than customizing the system.
3- CRM process is unique to the customer and differentitor. Implementation has to be done by embracing the customer-uniquq process requirements but implementing those in the right ways.
We do believe Arneca has expertise to make sure that The Right Organization is ready to Execute the Right Process and ready to use the Right Technology.
In case you don't have the budget for Siebel CRM, Arneca is also able to help you to define the CRM goals in order to assess the best economical solution for your needs.
Please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it for a free assessment.